Younger patients are looking for a friendly place, with an atmosphere that is nonclinical and informal, in which to make their contraceptive consultation. They hope the staff will be welcoming and nonjudge-mental, but they also expect them to be well qualified, to have medical expertise and to be professional in their approach. Unfortunately, young people often regard doctors in general as impersonal and uncaring. They are thought to, ‘Lay into you and interrogate you’. As one patient said, ‘Don’t they realize that family planning is not the sort of thing that young people have experienced before and that we need time and understanding?’ The ideal doctor is described as one who is friendly and who is prepared to sit and listen. Such qualities are usually seen as more important than the sex of the doctor. However, to those aged under 16 years, the doctor’s sex matters more, with nearly nine out of ten girls in this group wanting to see a woman doctor (Allen, 1991).

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